popup returns

We want you to love your Erstwilder purchases, that’s why we offer a comprehensive 60-day refund policy for all purchases on erstwilder.com. We’ll gladly accept a return if you’ve changed your mind for any reason subject to the following conditions:

  • Items must be returned within 60 days or purchase together with proof of purchase;
  • Items must be in their original condition with accompanying gift boxes, story cards and swing tags included
  • Lucky Dips, Perfectly Imperfect and Gift Cards cannot be returned and earrings are not able to be returned for hygiene reasons

Please note that if your parcel is returned to Erstwilder due to not collecting the items, you will be notified to pay a re-shipping fee to send these out again. If you do not want these items resent, you will be refunded less the original shipping costs, and a 10% fee for restocking.

If you have any questions regarding your return please email the team at hello@erstwilder.com

Please note that Erstwilder HQ will be closed from December 21st through to January 7th. Any returns sent during this period will be received on January 7th and processed within 3 days of our return.

To return an item you’ve ordered you will need to request a pre-paid returns label.

To do so, please email us at hello@erstwilder.com with ‘RETURNS’ in the subject line and be sure to include your contact details, order number and reason for the return in the body of the email. If the return is due to a product fault please also include a photo of the item.

Wait for a reply from our team. And don't worry, we'll get back to you as quickly as possible. If we receive your email by 1:00pm Monday - Friday you'll hear back the same day.

For all approved exchanges or returns we will issue you with a pre-paid returns label which you will receive via the email address entered when placing your order. You can print and take it along to the post office to send your return.

Once the return is received at HQ it will be reviewed and after being cleared you will receive a refund for the purchase price. If the return is for a change of mind you will be refunded the product value less any associated shipping charges (original and return shipping) but with our pre-paid return labels you'll be getting the lowest possible shipping rates. Unfortunately, we are unable to offer change of mind return labels for international customers.

We endeavour to process refunds as soon as they are received but please allow up to 3 business days for returns to be processed. You will receive an email notification of any refund once it has been processed.

We recommend using a traceable delivery method and taking note of your tracking number. We cannot be held responsible for lost returns.

Firstly, we’re terribly sorry. There’s nothing more disappointing than opening up a parcel only to find your item is in anything less than perfect condition. And rest assured we’ll get this sorted for you ASAP. Please follow the returns process and attach a photo of the fault. If still in stock we’ll replace the item for you otherwise we’ll issue a refund upon receiving your return.

Return and exchange policies are subject to the discretion of individual stockists. The same policy stated above may not apply. If you have purchased an Erstwilder product from an authorised stockist any request for a refund or exchange must be first directed to the store of purchase. If you are not happy with their response please reach out to us at hello@erstwilder.com

Due to the limited nature of our pieces, we are unable to offer exchanges on any items. If you would like a different item to one you have ordered we suggest purchasing the new piece and following the returns process for a refund of the original item.

★ Judge.me Reviews

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Gorgeous brooch!

The resins really make this brooch and the stock pictures do not do it justice. It has definitely become one of my fave brooches from Erstwilder.

Love this mythical necklace!

My first Erstwilder necklace. Absolutely love it! A great design from a great collection!

Wonderful,love it.

Wow

I got a good one...new captain cumulus. Not sure if it's me yet, but very pretty

Centauress cutie

Upon opening...it was love love love
She is a beauty, reminiscent of the centaurs in Fantasia

1 2 3
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