FREE EXPRESS SHIPPING ON ORDERS OVER $50... BECAUSE YOU'RE AWESOME! FREE SHIPPING ON ORDERS OVER $100... BECAUSE YOU'RE AWESOME! FREE EXPRESS SHIPPING ON ORDERS OVER $50 FREE SHIPPING ON ORDERS OVER $100

SHIPPING

COVID-19 UPDATES

Due to delays both inbound and outbound from government restrictions and cancelled flights your quirky parcel may take a little longer than usual to get to you. But don’t worry, you can still get your brooch fix! You can read more about it here on our blog.

SHIPPING WITHIN AUSTRALIA

*** PLEASE NOTE THAT DOMESTIC SHIPPING SERVICES HAVE BEEN AFFECTED BY THE ONGOING CORONAVIRUS PANDEMIC, BUT THERE’S NO NEED TO PANIC. WE ARE STILL OPERATING AS USUAL AND HAVE BEEN ADVISED THERE MAY BE ONLY SLIGHT DELAYS FOR ORDERS WITHIN AUSTRALIA.***

Free express shipping for all orders over $50

Flat rate $6.95 express shipping for all other orders under $50

All domestic orders are sent via Australia Post's Express Service and take 1-3 business days to arrive after dispatch. Deliveries to major cities should arrive the next business day. All parcels require signature upon delivery. Please select Authority to Leave at checkout if you wish to have your parcel left at your door if nobody is home and add a note detailing where you wish your parcel left. Please note by doing so, Erstwilder and Australia Post are not liable for any missing parcels.

All orders placed before 1:00pm (AEST/AEDT) are processed the same day wherever possible. For exceptions please see the ‘PROCESS AND DELIVERY TIMES’ information. Once your order is processed you will receive a shipping confirmation email complete with tracking details.

SHIPPING INTERNATIONALLY

*** PLEASE NOTE THAT SHIPPING SERVICES HAVE BEEN AFFECTED BY THE ONGOING CORONAVIRUS PANDEMIC, BUT THERE’S NO NEED TO PANIC. WE ARE STILL OPERATING AND ABLE TO SHIP GLOBALLY. SEE BELOW FOR FURTHER DETAILS ***

For our wonderful customers outside of Australia we offer different services depending on your location. All international orders will be shipped FREE if the total order value is over $100 (AUD) or they attract a low flat rate of just $9.95 (AUD). Need it super-fast?! You can always choose DHL Express for the speediest service available for $14.95 (AUD). Please note that FREE shipping will not utilise an Express service.

All orders placed before 1:00pm (AEST/AEDT) are processed the same day wherever possible. For exceptions please see the ‘PROCESS AND DELIVERY TIMES’ information. Once your order is processed you will receive shipping confirmation complete with tracking details via email or Facebook Messenger, depending on your choice at checkout.

Signature is not required for delivery for any service other than DHL Express. If you are not available to receive the delivery and there is no safe place to leave the parcel, a card will be left for you to arrange redelivery or self-collection from your local post office.

All international orders require a phone number for delivery and must be delivered to a residential address. They cannot be delivered to a PO Box, Army Base or Hotel.

UNITED STATES

*** CHANGES TO THE DHL SERVICES
Please note: DHL have advised that all parcels usually shipped with DHL INTERNATIONAL EXPEDITED are now being sent with DHL INTERNATIONAL ECONOMY. This is a 7-day service rather than the 3-6 day service we typically subscribe to. In addition, given the decrease in freight services available and the increased customs controls, there may currently be delays up to a further 15 working days. We have also been advised of delays on the DHL EXPRESS service but they should be minor only. ***

DHL INTERNATIONAL EXPEDITED

Free shipping for orders over $100 (AUD)

Flat rate $9.95 (AUD) for orders under $100 (AUD)

Delivery between 3-6 business days

Fully tracked

*Please note that the final stage of delivery may be completed in your country by either DHL or USPS. No signature is required.

DHL INTERNATIONAL EXPRESS

Flat rate $14.95 (AUD) for all orders

Delivery between 1-3 business days

Fully tracked

*Please note that the final stage of delivery may be completed in your country by either DHL or USPS. No signature is required.

REST OF THE WORLD

CHANGES TO DHL SERVICES
Please note: DHL have advised that there may currently be delays on their INTERNATIONAL ECONOMY service of up to 15 working days beyond their usual shipping window. We have also been advised of delays on the DHL EXPRESS service, but they should be minor only.

CHANGES TO AUSTRALIA POST SERVICES
Please note: Australia Post have advised that there may currently be delays on their INTERNATIONAL service of 2-3 weeks beyond their usual shipping window.

DHL INTERNATIONAL ECONOMY

Free shipping for orders over $100 (AUD)

Flat rate $9.95 (AUD) for orders under $100 (AUD)

Delivery between 5-10 business days

Fully tracked

*Please note that the final stage of delivery may be completed in your country by either DHL or USPS. No signature is required.

AUSTRALIA POST INTERNATIONAL

Free shipping for orders over $100 (AUD)

Flat rate $9.95 (AUD) for orders under $100 (AUD)

Delivery between 6-12 business days

DHL INTERNATIONAL EXPRESS

Flat rate $14.95 (AUD) for all orders

Delivery between 1-3 business days

Fully tracked

Signature required

PROCESSING AND DELIVERY TIMES

All orders placed before 1:00pm (AEDT/AEST) are processed the same day wherever possible. For orders placed within 3 days of a collection launch or other sale/event activity there may be minor delays in order dispatch. Please allow up to five working days to receive confirmation of your order being dispatched.

Once your order is processed you will receive shipping confirmation email complete with tracking details. If you do not receive confirmation emails or a Facebook message please email the team at hello@erstwilder.com.

Deliveries are sent during business hours Monday to Friday. Orders placed on weekends and public holidays will be processed the next business day.

WILL I NEED TO PAY ANY CUSTOMS OR DUTIES?

If ordering from overseas you will be responsible for any customs/duties charges in your own country. For further information please see our Shipping page or contact your local customs office.

CHANGES TO YOUR ORDER

Please note that unfortunately we are unable to make changes to your order or combine orders once submitted. Please ensure all details on your order are correct before submitting your order, in particular we recommend checking your email address, delivery address and contact number.

SHIPPING LIMITATIONS

Due to carrier limitations please note that we are currently unable to ship to the following countries/regions:

  • - Algeria
  • - Cuba
  • - Iran, Islamic Republic Of
  • - Korea, Democratic People's
  • - Republic Of (North Korea)
  • - Kuwait
  • - Latvia
  • - Morocco
  • - Nepal
  • - Nigeria
  • - Pakistan
  • - Russia
  • - Saudi Arabia
  • - Sudan
  • - Syria

  • Some countries cannot be shipped to with a tracked service. If your delivery address is in such a region you will be emailed to confirm if you’d like to proceed before your order is shipped as we cannot be responsible for untracked shipments.

    We cannot deliver to a PO Box, Army Base or Hotel for any International parcels.

    WHAT IF I FAILED TO COLLECT

    If your parcel is returned to Erstwilder due to not collecting the items, you will be notified to pay a re-shipping fee to send these out again. If you do not want these items re-sent, you will be refunded less the original shipping costs, and a 10% fee for restocking. This doesn’t happen often, but we try to offer very competitive shipping rates, often which we lose money on so we appreciate your understanding that we can’t afford to re-ship orders at our expense.

    WILL I RECEIVE A PRINTED INVOICE?

    We’re always looking at ways we can reduce our impact on the environment so, as of September 1 2018, we’ve gone paperless! Rather than including a printed invoice in your parcel you’ll find a link to your invoice in your order confirmation and shipping confirmation emails. We estimate this will save three average size pine trees every year! Can’t find the link? Email us and we’ll email you a copy of the invoice.

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