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21 DAYS RETURN 21 days return image
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Welcome to the Erstwilder online store! If you visit or shop within this website, you accept these conditions. Please read them carefully before continuing. 

 

R E T U R N S   P O L I C Y

 

RETURNING OR EXCHANGING AN ITEM BOUGHT AT ERSTWILDER.COM

We want you to love your Erstwilder purchases, that’s why we offer a comprehensive 21-day refund or exchange policy for all purchases on erstwilder.com. If you’ve changed your mind or received a faulty product simply email our team at hello@erstwilder.com to give us a heads up and be sure to include ‘returns’ in the subject line along with your contact details, order number and reason for the return in the body of the email. All items must be returned in their original condition and with the Erstiwlder branded packaging.

Please direct returns to:

Erstwilder
Att: Erstwilder Returns
PO BOX 8001
Box Hill South, Victoria, Australia, 3128

 

Please note:

Earrings cannot be returned for hygiene reasons. Purchases using gift cards will refunded in kind with the issue of a new digital gift card which will be emailed to you. Gifts and gift cards cannot be returned or exchanged. Please allow 10 working days for returns to be received and processed. We suggest sending items for return via a tracked service. If making a return or exchange for any reason other than a fault or error on our behalf, the postage component of your order cannot be refunded and you will be responsible for return shipping to us and/or additional shipping of exchanges item/s.

RETURNING OR EXCHANGING AN ITEM BOUGHT AT AN ERSTWILDER STOCKIST

Return and exchange policies are subject to the discretion of individual stockists. The same policy stated above may not apply. If you have purchased an Erstwilder product from an authorised stockist any request for a refund or exchange must be first directed to the store of purchase.

I HAVE NOT RECEIVED MY REFUND.

Please allow 10 working days for a refund to appear in your bank account. If it has been longer than 2 weeks please Contact Us and we’ll be sure to follow up your refund immediately.

 

 

P R I V A C Y   S T A T E M E N T

This document outlines the Privacy Policy for the Erstwilder website, www.erstwilder.com. Erstwilder is committed to providing you with the best possible customer service experience and takes the protection and privacy of your personal information very seriously.

 

COLLECTING PERSONAL INFORMATION

When making a purchase or using various features of the erstwilder.com website we collect personal information provided by you which may include your name, address, email address, username and password. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to help us better identify your location and provide relevant information. With your permission, we may send you emails about new releases, special offers, company updates and other notices. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. To withdraw consent or be removed from our database please contact us at hello@erstwilder.com.

SECURING YOUR INFORMATION

All personal data provided to us by you is stored safely on a secure server behind a firewall. For more information regarding payment options and security of payment information please see our Terms of Service Policy.

USE OF PERSONAL INFORMATION

For each website visitor, we collect a variety of anonymous identifiers (non-personally identifiable information) including browser type, version and language, operating system, pages viewed, access times, referring website address. In addition, Google Analytics and Google Analytics Advertising Features have been enabled which gather additional non-identifiable information. This information is collected to enable us to gauge visitor traffic and trends and deliver personalised content to you based on interests or location when on our website, via email or through online advertising. From time to time, we may use customer information for new, unanticipated uses which have not been previously disclosed in our privacy notice.

SHARING PERSONAL INFORMATION

Erstwilder occasionally works along side external service providers to deliver ensure a a great customer experience. Third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Outside of such instances we do not disclose your personal information to any third-party unless we are required to by law.

USE OF COOKIES

A cookie is a small amount of data, which is sent to your browser from a website and stored on your device. Every device that accesses our website is assigned a different cookie by us. Cookies are used to recognize your device and provide you with a more personalized experience. We also use cookies to serve customised ads from Google.You may be able to opt out of customized ads by visiting the Ads Preferences Manager, and the Google Analytics Opt-out Browser Add-on. If you use our website without opting out, this means that you understand and agree to data collection for the purpose of providing you with remarketing ads.

EXTERNAL LINKS

Some links contained within our website may direct you to external websites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy as required. Changes and clarifications will take effect immediately upon their posting on the website.

 

 

T E R M S   O F   S E R V I C E

Erstwilder offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site. 

 

ORDERING AND PAYMENT

Payment must be made upon completion of an order via credit card or PayPal only. Erstwilder accepts Visa, MasterCard, Amex and PayPal. When checking out, You warrant that You are an authorised user of the credit card or PayPal account used to complete the payment.

All Purchase Orders placed through this Website are subject to confirmation and acceptance by Erstwilder, who reserves the right to reject of refund any payment made by You, prior to dispatch. You will be emailed a confirmation of the receipt of your purchase. Though prices may be displayed as estimates in local currency, all transactions are settled in Australian Dollars (AUD). If ordering from outside Australia your currency will be converted to Australian Dollars upon completion of the transaction and charged the conversion rate as determined by your bank or credit card provider. For this reason we are not able to take responsibility for the final amount charged to your credit card or PayPal account.

This Website is protected by SSL (Secure Socket Layer) encryption which ensures that any data you enter in a secure area of the site is encrypted during transmission over the Internet. SSL utilises data encryption to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL compliant browser.

Erstwilder offers a secure payment service via Stripe, an industry leading card processing authority that exceeds the most stringent security standards. Through this payment gateway your credit card data will be stores only as long as it is necessary to complete your purchase transaction. After that is completed, your credit card information is deleted. For more information on Stripe, please visit the Stripe website. Erstwilder also offers payment via PayPal. Through this service your payment details are never exposed to us and are securely encrypted on PayPal’s own servers. For more information on PayPal, please visit the PayPal website.

INTELLECTUAL PROPERTY & COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property of Erstwilder and is protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of Erstwilder. Reproduction of part or all of the contents in any form of this Website is prohibited other than for individual use only and may not be recopied and shared with a third party. The permission to recopy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic, or any other form. All rights not expressly granted are reserved. You acknowledge that Erstwilder is entitled to require you to remove any link from another website to this Website which you install without obtaining prior written consent. All Erstwilder designs are copyright. Erstwilder prohibits the use of its designs or images for any purpose without prior written permission.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We aim to keep all information on this website current and accurate. However, Erstwilder does not warrant that prices, product descriptions or other content of this site is at all times accurate, complete, reliable, current, or error-free. Product prices may be subject to change and products are limited edition. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. If a product offered by Erstwilder is not as described, your are entitled to a return in accordance with our Returns Policy.

THIRD-PARTY LINKS

Certain content via our website may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

VISITOR COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

Visitors to the website may post reviews, comments, questions, idea suggestions or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights,or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of ":spam.": You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Erstwilder reserves the right (but not the obligation) to remove or edit such content. In posting any content or material via email or on the website you grant Erstwilder a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content throughout the world in any media. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Erstwilder for all claims resulting from content you supply. Erstwilder has the right but not the obligation to monitor and edit or remove any activity or content and takes no responsibility and assumes no liability for any content posted by you or any third party.

PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy above.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

LIMITATION OF LIABILITY & INDEMNIFICATION

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. On occasion there may be down-time experienced, either scheduled or unscheduled. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We take every precaution to keep the details of your orders and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the site.

TERMINATION

Erstwilder reserves the right to terminate these Terms of Service at any time and shall not be liable to You for any cost, expense, or damages whatsoever for terminating these Terms of Service. If a Product has not been delivered to You prior to the termination of these Terms of Service Erstwilder will refund any payment You have made prior to termination. You may also terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

GOVERNING LAW

By visiting the Erstwilder website you agree that the laws of the state of Victoria, without regard to principles of conflict of laws, will govern these Terms of Service and any dispute of any sort that might arise between you and Look East Australia or its associates. 

CHANGES TO OUR TERMS OF SERVICE

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

CONTACTING US

Erstwilder welcomes any questions or comments you may have with regard to our Refund Policy, Privacy Policy and Terms of Service. For further information please contact our team via hello@erstwilder.com or direct mail to PO BOX 8001, Burwood Heights, Victoria, AU, 3151.