Returns Policy

RETURNS POLICY

RETURNING AN ITEM BOUGHT AT ERSTWILDER.COM

We want you to love your Erstwilder purchases, that’s why we offer a comprehensive 60-day refund policy for all purchases on erstwilder.com. 

If you’ve changed your mind or received a faulty product, simply email our team at hello@erstwilder.com to give us a heads up and be sure to include ‘returns’ in the subject line along with your contact details, order number and reason for the return in the body of the email.

All items must be returned in their original condition and with the Erstwilder branded packaging.

Please direct returns to:

Erstwilder
Att: Erstwilder Returns
13 Edgecombe Court
Moorabbin, Victoria, Australia, 3189

Please note:

Earrings cannot be returned for hygiene reasons. Purchases using gift cards will refunded in kind with the issue of a new digital gift card which will be emailed to you. Gifts and gift cards cannot be returned or exchanged. Please allow 10 working days for returns to be received and processed. We suggest sending items for return via a tracked service. If making a return or exchange for any reason other than a fault or error on our behalf, the postage component of your order cannot be refunded and you will be responsible for return shipping to us and/or additional shipping of exchanges item/s.

RETURNING OR EXCHANGING AN ITEM BOUGHT AT AN ERSTWILDER STOCKIST

Return and exchange policies are subject to the discretion of individual stockists. The same policy stated above may not apply. If you have purchased an Erstwilder product from an authorised stockist any request for a refund or exchange must be first directed to the store of purchase.

I HAVE NOT RECEIVED MY REFUND.

Please allow up to 10 working days for a refund to appear in your bank account. If it has been longer than 2 weeks please contact us via email at hello@erstwilder.com and we’ll be sure to follow up your refund immediately.