We want you to love your Erstwilder purchases and we know that having super easy returns is part of why you shop with us. That’s why we’re continuing to offer our 60-day return policy for all purchases on erstwilder.com that meet the criteria below.* We’ll gladly accept a return if you’ve changed your mind for any reason subject to the following conditions: - Items must be returned within 60 days of purchase together with proof of purchase; - Items must be in their original condition with accompanying gift boxes, story cards and swing tags included - Lucky Dips, Perfectly Imperfect and Gift Cards cannot be returned - No refunds on Embroidery Patterns - Earrings are not able to be returned for hygiene reasons - A maximum of three items can be returned from any one order
If you return anything with 30-days we’ll issue a refund as usual and after that (up to 31-60 days) you’ll receive a digital store gift card in place of a refund. As much as we’d love to, we cannot sustain accepting returns after 60-days has passed. Please do not send items back without first contacting us - you may need to pay to have them returned to you once again and we’d rather avoid you spending dollars unnecessarily.
We don’t offer exchanges, however if you get a digital gift card, you can use this to purchase something else you will love – super easy!
Please know it is the customers responsibility to cover return postage for change of mind returns.
RESPONSIBILITY FOR POSTAGE FEES
Where items are returned due to faults we will of course issue a full refund for the purchase, including any original postage fees paid. That’s only fair. For ‘change of mind’ returns the value of the refund or digital gift card will be to the value of the product only. It is the customers responsibility to cover return postage for change of mind returns. Also, if your return reduces your original order total to below the free shipping threshold when your order was placed, then the return amount will have original shipping fees subtracted. We think that’s only fair too. Sometimes we’re not able to tell from photos or evidence provided whether there is in fact a fault. If this happens we’ll provide you with a pre-paid returns label in good faith to ship your piece/s back to us but we will need to assess whether we believe a fault exists once your items return to HQ. If we determine that there is no fault you may be required to pay a re-shipping fee to have the item sent to you again.
Don’t get us wrong, we’re sure 99% of you are lovely, trustworthy and honest people but as a small business we need to protect ourselves from being taken advantage of. So, if we notice a strange pattern of returns we might need to investigate and take action, such as deactivate the account in question. This may be in cases where we think people are wearing items and then sending them back, or ordering multiples of an item during a launch and then consistently returning some. If you find your account deactivated and believe it to be in error please reach out to us at firstname.lastname@example.org.
If you have any questions regarding your return please email the team at email@example.com.